#OnHoldWith: Announcing The Ten Worst Hold Time Offenders of 2021
Long hold times continue to plague customers, even in 2021. We're announcing the top ten worst...
Long hold times continue to plague customers, even in 2021. We're announcing the top ten worst...
Does call center reporting cause dread for you and your team? You might be making some...
The labor shortage has significantly impacted the call center industry. Watch our webinar to discover methods...
In the call center, your IVR is at the center of the action. Make sure it's...
The COVID-19 pandemic sparked a drastic, yet unexpected shift in call center operations. Find out how...
Which soft skills should you be looking for in a call center agent? Here's a list...
Is empathy worth adding to your call center agent training initiatives? The answer is yes -...
Are you suited for work in the call center industry? We have the pros and cons...
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