It was just last year that Air Canada was flying high after being named Best Airline in North America by Skytrax, an independent U.K. research firm that surveys 20 million global travelers yearly. Another fun fact: Air Canada is the only four-star-rated international carrier in North America. This certified airline rating system is recognized as an industry benchmark of airline standards in airport and cabin staff services’ onboard products; and business-class lounge offerings. Air Canada even won the Air Transport World’s Eco-Airline of the Year in 2018 and, the year before that, was listed as one of Canada’s top 100 employers by Mediacorp Canada Inc.
On paper, our beloved national airline, this flag carrier, is a nerdy octogenarian with an affinity for collecting accolades. So what, you may ask, is Air Canada doing in OnHoldWith.com’s top three worst company overall and top four in the airline industry in terms of the number of customer complaints in the Twitterverse?