Adding Call-Backs to Your Call Center? Choose Cloud For Max Speed and ROI
I am often asked about how Fonolo compares with other options on the market such as...
I am often asked about how Fonolo compares with other options on the market such as...
As we recover from Black Friday and gear up for the holidays, retailers are left thinking...
Thanksgiving is one of those rare occasions when call center employees get a well-deserved break (unless...
As we approach the final month of the year, attention rapidly turns to next year's plans....
Call-backs are a much under-appreciated feature of the call center landscape. As I mentioned in last...
If your call center has long hold times then study after study tells us that your customer satisfaction is at...
Having been raised by British parents, my inner monologue has an English accent. So when I'm...
Today's video talks about connecting a call center to a company's website and mobile app through...
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