Top 3 Call Center Mistakes and How to Avoid Them
Every organization is bound to make mistakes at one point or another. The key is to...
Every organization is bound to make mistakes at one point or another. The key is to...
Today's video break features two interesting themes. The first is how a mobile app can make...
Last week wasn't one of PayPal's best and the proof is in onholdwith.com. An incredible spike...
Mark Edelman talks about how his organization, 1st United Services Credit Union, uses Fonolo to replace...
Most organizations, regardless of size and sector, recognize that customer satisfaction is a priority. Effective call...
To be successful in customer service, it helps to understand motivations. Consider the perspectives of: The...
When your customers have problems, who do they turn to? Your support agents, of course. They're...
As cloud-based services overtake more and more of enterprise IT, data security remains a concern that...
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