Industry Report: State of the Contact Center 2024
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI,...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI,...
If you’re in the contact center industry, 80/20 service levels are likely nothing new. You may...
When it comes to demystifying call center metrics, 'occupancy rate' shouldn't be forgotten. Occupancy rate is...
Looking for ways to optimize your call center queue management and improve customer satisfaction? If not,...
Customer service expectations in the contact center continue to increase, and only the best businesses keep...
SIP and VoIP are two acronyms often used by call center managers who sort of know...
CCMC’s Customer Rage Study is a fascinating look at CX, designed to help customer service pros...
No stranger to change, the contact center industry has been ahead of the curve throughout the...
Select the type of demo you'd like.