Now that Game of Thrones has ended, you’re probably thinking, “What should I do with all of the extra time I have now?” Allow me to suggest something: It’s a great time to catch up on industry reading. There’s a large (metaphorical) stack of reports to go through here at Fonolo HQ, so let’s dive in!
Below are four reports that we think are really worth your time. We are grateful, as always, to the companies that sponsor these reports and make them available to the public. Having this info out there helps the industry engage in better conversations and, ultimately, bring better products to market.
If you haven’t read the reports from our last round-up (in February) you can find the list here. In addition to today’s batch of four reports, please check out our new re-issued report on managing call spikes in the contact center.