How Call Centers Can Manage a Brand Crisis
Think a crisis will never happen to your brand? Think again. 2018 proved that reputation-damaging blunders...
Think a crisis will never happen to your brand? Think again. 2018 proved that reputation-damaging blunders...
It’s been a while since we did a report round-up post. It’s not for lack of...
Here’s what we know: In the call center industry, it feels as though there is a...
'Service level' measures the accessibility of a company to their customers, and that company's ability to...
Containment rate is a well-established performance metric in the customer service world, but not as well-known...
Last week, Fonolo hosted an insightful live discussion on the future of BPOs. The expert panel...
Companies have been outsourcing their call centers for decades to lower costs, increase productivity, and enable...
This post was supposed to be about the “Top Contact Center Acquisitions of 2018”, but two...
Select the type of demo you'd like.