6 Small Changes That Make A Big Difference in Your Contact Center
It could be argued that customer service is uniformly about a few core things: Giving...
It could be argued that customer service is uniformly about a few core things: Giving...
BOO! Now that I've got your attention (and, assuming you speak 'ghost'), allow me to continue:...
Most marketing decisions today are driven by data. With CRMs, social analytics, Google analytics and e-commerce...
The rise of digital commerce and the growth of social media have given consumers powerful tools...
Contact centers are like people: We’re all at different stages, chugging along healthily but sometimes faltering...
Big news in the call center world broke last week: NewVoiceMedia (NVM) was acquired by Vonage...
As in any field, it’s important to be aware of key trends and best practices in...
Tweet. As early as the 19th century, “tweet” was a charming term in the English...
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