What Does it Mean for Commerce to be Conversational?
I just returned from the excellent Conversational Commerce Conference. It’s not a big event (just one...
I just returned from the excellent Conversational Commerce Conference. It’s not a big event (just one...
As the official written contract shared between two parties, a service level agreement is a commitment...
We got a lot of feedback on last week’s blog, both in private and in public...
Customer support is currently standing at a crossroads: One road leads to exciting automated technologies, and...
It’s a noisy little planet we live on. In contemporary times, the deafening sounds of...
Nothing says summertime like lounging by the pool and reading contact center industry reports, amirite? Seriously...
Listen: We can learn a lot from cartoons. I can think of few better examples than...
Just like me, you probably remember dozens of random 1-800 phone conversations with Johns, Jacobs, or...
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