The State of the Contact Center in 2020 | Industry Report
Shrinking budgets, growing attrition, and a scramble to deliver safe and secure working environments. The State...
Shrinking budgets, growing attrition, and a scramble to deliver safe and secure working environments. The State...
What is the primary purpose of a contact center agent? You might say it’s to close...
Lots of conversations happen daily at your contact center. But do you know what’s being left...
Flexible working arrangements have been commonplace for some time — even prior to COVID-19. Over 70%...
As we speed towards the close of our third official month in lockdown, it's time to...
Does your call center feel more like a burden than an asset? You’re not alone — contact...
The coronavirus has altered the way that contact centers reach out to their customers and will...
We speak with Laura Reinhold, Member Services Manager at Credit Union of Colorado, about growing up...
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