The Top 3 Call Center Hiring Hacks
In the last five years, the trend of outsourced overseas call centers has begun to reverse....
In the last five years, the trend of outsourced overseas call centers has begun to reverse....
Modern customers can't be kept waiting - here's how to deliver a more efficient customer service...
A few weeks ago, our CEO, Shai Berger, sat down with Peter Ryan, Principal Analyst and...
A thoughtful human being on the other end of the line when you call for help....
Credit unions’ commitment to serving their members is reflected in their healthy growth: these financial institutions...
It’s hard to get clear, objective data about the overall state of self-service technology. Case studies...
While today’s tech-savvy consumers are using more non-voice channels to connect with businesses, the act of...
After the grounding of all Boeing 737 Max 8 aircraft, calls to Air Canada’s customer service...
Select the type of demo you'd like.