Category: COVID-19

A recent Brand Sentiment Report from Vesta has investigated customer perceptions during COVID with some interesting...

Learn how this clever credit union survived the COVID-19 call surges by leveraging a simple, powerful...

The COVID-19 pandemic has impacted industries worldwide, but few others are feeling the heat like the...

As we transition back to the call center, we all need to do our part to...

As we speed towards the close of our third official month in lockdown, it's time to...

Depending on which news outlets you follow, you may be under the impression that traditional brick-and-mortar...

The coronavirus has altered the way that contact centers reach out to their customers and will...

Now, more than ever, your call center agents need your support. According to remote work strategist Laurel...