COVID Has Already Changed Customer Perceptions
A recent Brand Sentiment Report from Vesta has investigated customer perceptions during COVID with some interesting...
Category: COVID-19
How Trax Credit Union Beat Call-Spikes During COVID
Learn how this clever credit union survived the COVID-19 call surges by leveraging a simple, powerful...
The Importance of Call Centers in a Crisis
The COVID-19 pandemic has impacted industries worldwide, but few others are feeling the heat like the...
COVID-19 Safety Measures for Call Centers
As we transition back to the call center, we all need to do our part to...
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4 Major Risks to Call Centers After the COVID-19 Pandemic
As we speed towards the close of our third official month in lockdown, it's time to...
How to Transition Back to the Call Center After COVID-19
Depending on which news outlets you follow, you may be under the impression that traditional brick-and-mortar...
Will the Pandemic Change Call Centers?
The coronavirus has altered the way that contact centers reach out to their customers and will...
How to Support and Engage Your Remote Call Center Agents
Now, more than ever, your call center agents need your support. According to remote work strategist Laurel...