What Does it Mean for Commerce to be Conversational?
I just returned from the excellent Conversational Commerce Conference. It’s not a big event (just one...
I just returned from the excellent Conversational Commerce Conference. It’s not a big event (just one...
I'm sitting here in Canada, a vast country with an ever-debated culture. Part of that debate...
The global market has become a battleground where brands fight to win consumers. From new entrants...
We got a lot of feedback on last week’s blog, both in private and in public...
Customer support is currently standing at a crossroads: One road leads to exciting automated technologies, and...
Artificial Intelligence (AI) has invaded our lives and is fundamentally redefining the way we work. Across...
Listen: We can learn a lot from cartoons. I can think of few better examples than...
Just like me, you probably remember dozens of random 1-800 phone conversations with Johns, Jacobs, or...
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