WhatsApp and Twitter: You Need to Pay Us to Use Our Platform for Customer Service
Last week, Facebook announced that WhatsApp could now be used as a customer service platform. We...
Last week, Facebook announced that WhatsApp could now be used as a customer service platform. We...
Stop me if you’ve heard this one: What a world we live in. Speaking as a...
If you’re like me, you love to lose yourself in a good story. Whether they’re long...
*Phew* Can we sit down for a brief moment? We’re a little tired these days, fatigue...
We deal with a lot of buzzwords and phrases that saturate the customer service industry, some...
Is your immediate response, yes? Well, think again. Research has shown that many contact centers are...
In our business, we are privileged enough to watch as our clients go above and beyond...
It’s that special time of year. Put your hands together and give it up for the...
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