Bots Haven’t Truly Arrived Until We See Containment Stats
What a huge year it was for bots! A term that was barely on the radar...
What a huge year it was for bots! A term that was barely on the radar...
We’re always on the look-out for new industry research and we try to point our readers...
It’s that time of year again! No, we’re not talking about building a gingerbread house or...
It’s no mystery that contact centers experience higher than normal call volumes during the holidays. Frantic...
What’s driving the enormous interest in chat bots right now? A year after Facebook’s launch of...
Looking for 2019's Worst Hold Time Offenders? See the Top 10 here If you’ve ever tweeted...
Customers today don’t want to waste time and energy calling, chatting or emailing with customer service...
Did you know that not all call-back solutions are created equally? If you’ve deployed virtual queuing...
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