Chat vs. Messaging Comes Down to Who Owns the Channel
Customers increasingly prefer chat over other communication channels, but chat suffers from an uptake problem, particularly...
Customers increasingly prefer chat over other communication channels, but chat suffers from an uptake problem, particularly...
Customer service is arguably the single most important aspect of any organization. With that, support departments...
Call center agents go through a lot every single day. For instance, they help resolve customer...
Over the years, we at Fonolo have enjoyed a successful partnership with Avaya. We’re member of...
Traditionally, delivering great customer service requires striking a balance between a good experience and affordability....
St. Patrick’s Day has long been considered a great excuse to pour yourself a cold one...
Agent morale can be a key indication of flaws in your business. Happy agents – those...
You’ve got to start with the customer experience and work back towards the technology, not the...
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