Catch Fonolo at the Credit Union Call Center Conference
Mark your calendars folks! The Credit Union Call Center Conference, October 5-7 at the Paris Hotel...
Mark your calendars folks! The Credit Union Call Center Conference, October 5-7 at the Paris Hotel...
"There is only one boss. The Customer. And he can fire everybody in the company from...
Here at Fonolo, customer service is a passion. We're always reading, writing and discussing ways to...
One of the amazing things about Twitter is the unexpected, and unplanned, behaviors that have developed...
Consumers are twice as likely to share a bad customer service experience than a positive one,...
Gone are the days when social media was a 'nice to have'. Any company who hasn’t...
Customers are increasingly demanding quality customer service. In fact, 70% of consumers will spend 13% more on...
We live in the era of social media, where a single negative review can go viral...
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