Hold Music Not Captivating You?
Who doesn't love being on hold? The hours wasted, the subtle reinforcement that perhaps your call...
Who doesn't love being on hold? The hours wasted, the subtle reinforcement that perhaps your call...
The road to hell may be paved with good intentions, but so is the contact center....
In recent years, consumers have become much more demanding of a flawless customer service experience. Delivering...
In December, we published a list of Top Analysts Covering Contact Center Technology. Those folks are...
If you're not entirely sure what "omni-channel" means, you're not alone. Omni-channel effectively extends the concept...
It's been said that you never get a second chance to make a first impression, something...
Did you know that 83% of online customers require some degree of customer support to complete...
We had a great webinar last week on top trends in the contact center industry. (Here's...
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