On With the Show: Customer Service Lessons Learned From Broadway
Life lessons are all around you if you just look for them. There are golden nuggets...
Life lessons are all around you if you just look for them. There are golden nuggets...
People often ask me what makes a call center experience "great". Much depends on the context,...
Anyone that travels knows how frustrating it can be to reach someone at an airline call...
Businesses lose customers every day by putting them on hold. They hang up. They go elsewhere....
The future of multi-channel customer service is ever-growing. According to CCIQ, 88% of companies have adopted multi-channel...
It's hard to deliver a great experience to callers after they've been put on hold. Most...
We often talk about the difference between satisfied customers and loyal customers, the latter being vastly...
If you work in the world of call center or customer service, you are undoubtedly very...
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