5 Call Center Customer Experience Failures
More than 50% of customer service managers focus on customer satisfaction as the most influential call center...
More than 50% of customer service managers focus on customer satisfaction as the most influential call center...
One of the easiest ways to lose a customer is through a poor call center experience....
It's clear that it's a multi-channel world for contact centers with 77% of consumers using more...
With more than half of 2014 under our belt, it's a good time for organizations to...
Replacing hold-time with a call-back (a.k.a. call-back software) can be an extremely effective way to solve...
Last week, Fonolo hosted yet another insightful Google Hangout, discussing top questions about multi-channel customer service....
If a picture is worth 1000 words, then these images can't be overlooked! Providing exceptional customer...
When providing customer service, you have about 10 seconds to start building a relationship with your...
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