How Smartphones Can Lead to Better Retail Sales
As we recover from Black Friday and gear up for the holidays, retailers are left thinking...
As we recover from Black Friday and gear up for the holidays, retailers are left thinking...
As we approach the final month of the year, attention rapidly turns to next year's plans....
The 4-1-1 rule applies to many aspects of a business. Most recently the theory has been...
Often prospective customers will tell me that hold times "aren't an issue" with their call center....
Last week, Fonolo hosted a Google Hangout to discuss the future of the customer experience. This...
My company develops call-back solutions, so I'm biased towards the positive customer experience they can help...
Ever since companies started using Twitter for customer service, I’ve had an uneasy feeling about it....
What comes to mind when you think about the customer experience? Most people would say that...
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