Why Long Hold Times Drastically Affect Your Brand Reputation
Did you know that the average person waits almost 43 days in their entire lifetime on...
Did you know that the average person waits almost 43 days in their entire lifetime on...
To be successful in customer service, it helps to understand motivations. Consider the perspectives of: The...
When your customers have problems, who do they turn to? Your support agents, of course. They're...
Consumers want and need an exceptional service experience when phoning a contact center. However, the reality...
Replace hold-time with a call-back! Waiting on hold is a top complaint with the call center...
We're all well aware of the major hurdle retailers face: understanding consumer buying habits. Spending habits...
Last week, Fonolo hosted a Google Hangout to discuss social media in the area of customer...
The traditional call center is used as a central hub for consumers to call agents regarding...
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