Who are you #OnHoldWith? The Top On-Hold Offenders in the Retail Industry
Build a deck. Outfit a room. Fill a prescription. Get a birthday card. Purchase a television....
Build a deck. Outfit a room. Fill a prescription. Get a birthday card. Purchase a television....
Core tenets of customer service are timeless: For example, “know your customer” is still as important...
Ah, the great outdoors. In Canada, we are blessed with an abundance of wildlife, majestic mountains,...
Picture it: A young American family booking a flight to a city in another country via...
It seems like, every month, Apple is coming out with a new product or service for...
It’s imperative in a time of high competition and demand that your contact center is in...
Certain commentators in the customer service space have been predicting the death of the call center....
... And we're back with another round of the latest and greatest in the customer experience...
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