It’s our turn.
If you’ve had your eyes on the Fonolo blog for the past nine years, you know that in that time we have dedicated ourselves to bringing you news and views of all kinds that impact the customer service and contact center spaces. Sometimes, though, we have to turn the microphone towards ourselves and give voice to our own customer service happenings and the hard-working customer support contingent that buoys our own brand. Today, we welcome Fonolo Solutions Engineer James R. K. Dantow into the writers’ fold. In addition to talking ‘call-backs’, he has a confession to make.
— The Fonolo Team
My Fonolo story begins like many other engineers: I’ve always had a knack for computers.
Actually, I had a knack for technology in general. This was partially due to proximity: My father began his career in IT in the early 1990s at IBM. This meant many days of my childhood were spent in computer training rooms littered with state-of-the-art IBM Pentium II desktops, huge SVGA projectors, and other fantastic gadgets. To kill time while I waited for him to finish work, I used these computers to play, explore, learn (and honestly, break) all of the training machines that he had spent so much time setting up. And so, naturally, I too looked forward to a career in IT. And like many others, this meant starting out in a call center, answering the phone calls of helpless software users, as a lowly, humble Technical Support Representative (TSR).