Top 4 Takeaways from our Latest Google Hangout on the Customer Experience
Last week, Fonolo hosted a Google Hangout to discuss the future of...
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Most Recent From Customer Experience
Why People Don’t Trust Call-Backs
My company develops call-back solutions, so I'm biased towards the positive customer...
Twitter Bots – The Inevitable End-Point for Social Customer Service
Ever since companies started using Twitter for customer service, I’ve had an...
Hangout with Kate Nasser, Annette Franz and More Today
What comes to mind when you think about the customer experience? Most...
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What’s Your “Trick” for “Treating” Customers?
As we gear up for the frighteningly fun Halloween season, the team...
Top Analysts Covering Customer Experience
Last week we published a list of top analysts covering the contact...
The Perfect Plan for a Better Customer Experience
Sounds good, doesn't it– a single, focused strategy that produces a dramatic...
The Future of the Customer Experience: A Live Conversation with Industry Experts
Improving and enhancing the customer experience is an ongoing goal for most...