Video Snack-Pack: Contact Center and Customer Service Leaders
One of our goals with the Fonolo blog is to expose our readers to a broad...
One of our goals with the Fonolo blog is to expose our readers to a broad...
While on a call with a customer, the language used is incredibly important. Call center agents...
Text-based communication plays a growing role in customer service. There are several big questions around how...
After graduating from university, I spent a sun-soaked 18 months living in Southern California. Having moved...
We are now controlling the transmission. This year, the only transmission that companies should be ‘tuning...
Think a crisis will never happen to your brand? Think again. 2018 proved that reputation-damaging blunders...
It’s hard to believe, but the WordPress dashboard doesn’t lie: This is our 1000th blog post!...
Here’s what we know: In the call center industry, it feels as though there is a...
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