Boo-tiful!: 5 Clever Halloween Costumes for the Call Center
BOO! Now that I've got your attention (and, assuming you speak 'ghost'), allow me to continue:...
BOO! Now that I've got your attention (and, assuming you speak 'ghost'), allow me to continue:...
As we transition into autumn, it's easy for us in customer service to lose the steam,...
Most marketing decisions today are driven by data. With CRMs, social analytics, Google analytics and e-commerce...
The rise of digital commerce and the growth of social media have given consumers powerful tools...
Business must be run at a profit, else it will die. But when anyone tries to...
As in any field, it’s important to be aware of key trends and best practices in...
When it comes to Artificial Intelligence (AI), there are many fear-mongering headlines in circulation. Recently, Elon...
Tweet. As early as the 19th century, “tweet” was a charming term in the English...
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