5 Things Customer Service Agents Should Do On Every Call
There is no question that customer service is changing quickly. From website FAQs, to live chat...
There is no question that customer service is changing quickly. From website FAQs, to live chat...
Analytics is a key part of any company’s road to success. It’s important for all departments...
This post has been updated for 2020. Read it here: Top Customer Service Conferences for 2020...
These days, customers are savvier than ever. Generic, sales-heavy marketing campaigns no longer have the same...
BOO! Now that I've got your attention (and, assuming you speak 'ghost'), allow me to continue:...
As we transition into autumn, it's easy for us in customer service to lose the steam,...
Most marketing decisions today are driven by data. With CRMs, social analytics, Google analytics and e-commerce...
By every measure, the tech scene in Toronto is exploding. Venture capital (VC) investment is hitting...
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