Effective Customer Service Strategies from the World’s Biggest Brands
The rise of digital commerce and the growth of social media have given consumers powerful tools...
The rise of digital commerce and the growth of social media have given consumers powerful tools...
As in any field, it’s important to be aware of key trends and best practices in...
When it comes to Artificial Intelligence (AI), there are many fear-mongering headlines in circulation. Recently, Elon...
Tweet. As early as the 19th century, “tweet” was a charming term in the English...
I just returned from the excellent Conversational Commerce Conference. It’s not a big event (just one...
We got a lot of feedback on last week’s blog, both in private and in public...
Customer support is currently standing at a crossroads: One road leads to exciting automated technologies, and...
Listen: We can learn a lot from cartoons. I can think of few better examples than...
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