Why Your Retail Business Needs the Best Customer Service
Successful retailers know that delivering excellent customer service is key to their success. In an era...
Successful retailers know that delivering excellent customer service is key to their success. In an era...
Every organization is bound to make mistakes at one point or another. The key is to...
Last week wasn't one of PayPal's best and the proof is in onholdwith.com. An incredible spike...
Mark Edelman talks about how his organization, 1st United Services Credit Union, uses Fonolo to replace...
Most organizations, regardless of size and sector, recognize that customer satisfaction is a priority. Effective call...
To be successful in customer service, it helps to understand motivations. Consider the perspectives of: The...
Consumers want and need an exceptional service experience when phoning a contact center. However, the reality...
Replace hold-time with a call-back! Waiting on hold is a top complaint with the call center...
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