Top 5 Takeaways from our Latest Google Hangout on Multi-Channel Customer Service
Last week, Fonolo hosted a Google Hangout to discuss multi-channel customer service. This fabulous panel of...
Last week, Fonolo hosted a Google Hangout to discuss multi-channel customer service. This fabulous panel of...
Email, web self-service, chat, and other online channels now account for more than 30% of all...
Maybe you run an answering service, a small customer support function, or a 2,000 seat call...
The desire to please customers continues to rank as a top priority for service organizations. Poor...
The customer is the center of any business. We refer to their desires and needs when...
We're all well aware of the major hurdle retailers face: understanding consumer buying habits. Spending habits...
Why do people hate call centers so much? Usually, for reasons we can all relate to:...
Last week, Fonolo hosted a Google Hangout to discuss social media in the area of customer...
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