eBook: 25 Social Media Statistics for the Call Center
Social media allows you to connect, engage and interact with customers like never before. It's clear...
Social media allows you to connect, engage and interact with customers like never before. It's clear...
A critical shift has occurred in contact center operations. In 2012, for the first time, the...
Contact center managers have a dizzying array of technologies to choose from today: speech analytics, mobile...
It’s an understatement to say social media is making an impact on customer loyalty. According to Sprout...
Like Fonolo, Andrew Maher is on a mission to improve customer service. His blog, Service Please,...
Mobile apps have become must-have components for companies in the financial space. Most large and mid-size...
Web 2.0 may have given consumers more control, but Forester states that it's "the access and...
WebRTC, the new in-browser framework for real-time video and audio communication, is getting a lot of...
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