Top 10 Customer Service Trends for 2012
The evolution of customer service is being shaped by changing trends in business, consumers, and the...
The evolution of customer service is being shaped by changing trends in business, consumers, and the...
A recent survey shows that banks are lagging behind other industries when it comes to responding to...
As we’ve written here before, the mobile application is a huge opportunity for companies to improve...
Ask yourself a simple question: “Do customers enjoy calling my company?” The frustrations are all too...
A recent study found that: ... at least once a week, 33% of active Twitter users...
Dislike for IVR systems is fairly universal. In my line of work, I hear many stories...
As the multi-channel call center gets more and more common, implementations of click-to-chat get more common....
We all know that poor customer experience will send your customers packing. If your target demographic...
Select the type of demo you'd like.