Do companies really want to avoid customer calls?
When someone hears about what we’re doing at Fonolo, they sometimes say: “Aren’t the phone systems...
When someone hears about what we’re doing at Fonolo, they sometimes say: “Aren’t the phone systems...
Hold times have always been a closely guarded secret of the industry. Companies still don’t publish...
I am always keeping an eye out for data that helps bolster the case that improving...
Improving customer experience yields a positive impact on your bottom line. That is a core part...
Time Magazine took eBay to task last week for long hold times, and other matters, complaining...
More and more channels Today’s customer expect that your company is reachable through multiple channels: phone,...
American Express released a terrific study last week called the Global Customer Service Barometer. The goal...
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