Customer service still the leading reason for recommendations
I am always keeping an eye out for data that helps bolster the case that improving...
Category: Customer Service
Another study confirms the importance of high customer service
Improving customer experience yields a positive impact on your bottom line. That is a core part...
eBay scolded for long hold times
Time Magazine took eBay to task last week for long hold times, and other matters, complaining...
Challenges of multi-channel customer service
More and more channels Today’s customer expect that your company is reachable through multiple channels: phone,...
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AmEx study confirms it pays to treat your customers well
American Express released a terrific study last week called the Global Customer Service Barometer. The goal...