Customer Service is not a Destination, it’s a Journey
In the age of disruption, Ryanair may best encapsulate the contrarian, rule-breaking streak sometimes required to...
In the age of disruption, Ryanair may best encapsulate the contrarian, rule-breaking streak sometimes required to...
Retail is transforming at an increasing rate, and more than ever. Advances in Artificial Intelligence (AI)...
Customer service has always been the linchpin that determined success or failure in the hotel industry....
Back in 2009, Apple filed for a trademark on its buzz-worthy phrase, “There’s an app for...
Today’s customers are savvier than ever before and one thing many of them are looking for...
As Harry Truman famously stated, “Not all readers are leaders, but all leaders are readers.” Wise...
Customer service is often not seen as the effective marketing tool that it is. It’s no...
Miele. Its brand promise is “Forever Better.” It’s a household name. And, as it turns out,...
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