How to Manage the Post-Purchase Customer Service Experience
The buying experience often gets the most attention in customer service. Conversions are the name of...
The buying experience often gets the most attention in customer service. Conversions are the name of...
When I first stepped foot into the Fonolo office nearly a year ago, I was also...
Customer service is a difficult job at the best of times. However, when your customers are...
We are now controlling the transmission. This year, the only transmission that companies should be ‘tuning...
Have you encouraged a frustrated employee to stay positive after a particularly deflating customer interaction? If...
Think a crisis will never happen to your brand? Think again. 2018 proved that reputation-damaging blunders...
Here’s what we know: In the call center industry, it feels as though there is a...
'Service level' measures the accessibility of a company to their customers, and that company's ability to...
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