It’s been a while since we did a report round-up post. It’s not for lack of material! Our inboxes here at Fonolo HQ are full of great reports covering call center technology and trends. The steady pace of industry news has simply made it hard to find a quiet week to slip in a post like this.
Below are four reports that we think are worth your time. Thanks, as always, to the companies that sponsor these reports. The availability of this information helps the whole industry become more innovative.
By the way, don’t forget to check out the report we just released: On the Horizon: Customer Service Trends in 2019. It features a sparkling new sci-fi theme that helps to keep the pages turning.