Top Contact Center Technology Trends in 2021
The pandemic disrupted many contact center trends, but not all of them....
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Top Ten Worst Companies to Call in 2020 #onholdwith
2020 was the year that companies finally realized that nobody escapes a...
Did Contact Centers Fail the COVID Test?
We've all seen the stories: Customers left on hold for hours, sometimes...
3 Crucial Contact Center Trends in 2021
After assessing how the pandemic had changed the call center in 2020,...
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The Impact of COVID on Contact Centers: from the Experts
As part of our State of the Contact Center in 2020 Industry...
The State of the Contact Center in 2020 | Industry Report
Shrinking budgets, growing attrition, and a scramble to deliver safe and secure...
How Has COVID-19 Affected Call Center Agent Turnover?
The COVID-19 pandemic threw a wrench in the works of many contact...
A Complete Guide to Customer Perception
In the age of social media backlash and call-out culture, customer perception...