Why Active Listening is the Best Customer Service Skill
UPDATED MAY 2020 They say the key to any healthy human relationship...
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Contact Centers: Prepare for Post-Pandemic Shocks Now
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5 Easy Tips for Managing Remote or Virtual Contact Center Teams
Managing a contact center team is a challenge at the best of...
How Contact Centers Can Respond During Global Crisis
We are living in a strange time. Almost every aspect of our...
“Unlock your Potential”: ADP Canada and the Secret Behind Customer Service Success
“How does ADP do customer service so well?” Amar Sidhu leans in...
The Golden Rules of Contact Center SLAs
UPDATED JANUARY 2020: As the official written contract shared between two parties,...