How to Create a Customer Service Strategy That Drives Business Growth
Great customer service is rewarded with customer loyalty. Explore our guide for proven strategies to optimize...
Category: Editors Pick
Top Contact Center Technology Trends in 2021
Discover the latest call center technology trends and how the pandemic is driving changes in contact...
Top Ten Worst Companies to Call in 2020 #onholdwith
2020 was the year that companies finally realized that nobody escapes a call surge. At first,...
Did Contact Centers Fail the COVID Test?
We've all seen the stories: Customers left on hold for hours, sometimes unable to get through...
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3 Crucial Contact Center Trends in 2021
After assessing how the pandemic had changed the call center in 2020, we decided to peek...
The Impact of COVID on Contact Centers: from the Experts
As part of our State of the Contact Center in 2020 Industry Report, we asked industry...
The State of the Contact Center in 2020 | Industry Report
Shrinking budgets, growing attrition, and a scramble to deliver safe and secure working environments. The State...
How Has COVID-19 Affected Call Center Agent Turnover?
The COVID-19 pandemic threw a wrench in the works of many contact centers. We found a...