Top Ten Worst Companies to Call in 2020 #onholdwith
2020 was the year that companies finally realized that nobody escapes a...
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2020 was the year that companies finally realized that nobody escapes a...
We've all seen the stories: Customers left on hold for hours, sometimes...
After assessing how the pandemic had changed the call center in 2020,...
As part of our State of the Contact Center in 2020 Industry...
Shrinking budgets, growing attrition, and a scramble to deliver safe and secure...
The COVID-19 pandemic threw a wrench in the works of many contact...
In the age of social media backlash and call-out culture, customer perception...
They say the key to any healthy human relationship is effective communication....