Category: Editors Pick

We asked ten contact center leaders and CX influencers what the most significant industry shifts were...

Deliver a better customer experience in your call center by understanding these important customer service statistics.

We're making some bold predictions on the CX and contact center industry in 2022. Here's a...

Great customer service is rewarded with customer loyalty. Explore our guide for proven strategies to optimize...

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Discover the latest call center technology trends and how the pandemic is driving changes in contact...

2020 was the year that companies finally realized that nobody escapes a call surge. At first,...

We've all seen the stories: Customers left on hold for hours, sometimes unable to get through...

After assessing how the pandemic had changed the call center in 2020, we decided to peek...