Top Ten Worst Companies to Call in 2020 #onholdwith
2020 was the year that companies finally realized that nobody escapes a call surge. At first,...
2020 was the year that companies finally realized that nobody escapes a call surge. At first,...
We've all seen the stories: Customers left on hold for hours, sometimes unable to get through...
As part of our State of the Contact Center Industry Report, we asked industry leaders and...
Shrinking budgets, growing attrition, and a scramble to deliver safe and secure working environments. The State...
The COVID-19 pandemic threw a wrench in the works of many contact centers. We found a...
Managing a contact center team is a challenge at the best of times. If your contact...
We’ve been chatting a lot about customer satisfaction (CSat) recently, but for excellent reason, measuring the...
The call center is an extremely stressful work environment. Simply knowing how to run a call...
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