WhatsApp and Twitter: You Need to Pay Us to Use Our Platform for Customer Service
Last week, Facebook announced that WhatsApp could now be used as a...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Getting Mobile Customer Service Right
There are over 2 billion smartphones in use right now. And in...
5 Stats That Show Mobile Customer Service Is at a Tipping Point
If you're involved in the customer service industry, by now you've heard...
Why Customer Service Needs To Go Mobile
You may have already recognized the increasing need for customer service to...
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How Smartphones Can Lead to Better Retail Sales
As we recover from Black Friday and gear up for the holidays,...
Video Break: Credit Union Adapts to Younger Members by Adding Click-to-Call to its Website and Mobile App
Today's video talks about connecting a call center to a company's website...
Top 5 LinkedIn Groups for Call Centers and Customer Service
Last week we published a list of top analysts covering the contact...
[VIDEO] Is your Call Center Ready to Improve the Customer Experience?
Like Fonolo, Andrew Maher is on a mission to improve customer service....