Fonolo Helps a Credit Union’s Mobile App Offer an Enhanced Call Center Experience
Mobile apps have become must-have components for companies in the financial space....
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
6 Smartphone App Statistics for your Call Center to Consider
Web 2.0 may have given consumers more control, but Forester states that...
Webinar: Connecting your Call Center to the Smartphone Revolution
With smartphone penetration surpassing the 50% mark within the US, it's safe...
Multi-Channel Customer Service: World’s First Call-Back “Hat Trick”!
Fonolo reached a great milestone last week when our customer, 1st United...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
Don’t Sink your Mobile E-commerce Experience by Sending Customers to an IVR
The battle for e-commerce market share will be won or lost on...
Whitepaper: Connecting your Call Center to the Smartphone Revolution
In a few short years, the smartphone has revolutionized the way we...
Top 10 Customer Service Trends for 2013
Customer service has never been as exciting or quickly changing as it...
Webinar on-demand: 3 Ways to Reboot Your Call Center
We weren't sure how receptive everyone would be with regards to a...