Let’s face it, most people don’t associate the call center world with innovation or excitement. For many, it’s a business expense, a necessarily evil, a source of many headaches, or a dreaded project.
I see things a bit differently. If you look past the surface and dig a little deeper, the North American call center industry is going through an unprecedented transformation, driven by the influential power the customer has on major business decisions.
At the forefront of this transformation are 5 innovative technologies that are changing the call center experience and inspiring businesses to think differently.