The call center industry has been stuck in a rut for decades, making – at best – minor tweaks to an experience that is universally despised by consumers. Hope has arrived in the form of the smartphone which is finally giving us a way to radically improve the call center experience.
The smartphone’s visual interface, ease-of-development and exploding popularity means we can finally get rid of the major problems plaguing the call center experience: Phone menus, waiting on hold and repeating information to agents. (And that’s just for starters!)
The race is on: Which company will figure out how to effectively connect the two separate worlds of the smartphone and call center? I think Fonolo’s approach has powerful advantages with impressive awards to back that up. But, today I’d like to share 5 videos from other vendors, because each one has its own distinctive qualities.