Some quick history: 10 years ago, I attended a conference called Emerging Communications (eComm). It was an eccentric and inspiring collection of people focussed on the next chapter of voice and telecom technology. (It came on the heels of the “Voice 2.0” movement but with a broader vision.) The shared vision there was that a wave of innovation was coming because communication functionality would soon be as easy to access as web functionality (I’ll circle back to “the vision” at the end of this post).
eComm is now defunct but, if I recall correctly, one of the sponsors at their last show was a new start-up called Twilio. The term “CPaaS” arose a few years later, with Twilio leading the charge. The rest is history. But, in tech, nothing stays still.
What comes next?