#CS Lessons: Samsung Sinks, then Swims, with its Customer Service Strategy
What do you do when you unveil a new smartphone or app that’s not quite ready...
What do you do when you unveil a new smartphone or app that’s not quite ready...
If there is one modern-day company that is re-inventing the ropes of customer experience, it’s Glossier....
Build a deck. Outfit a room. Fill a prescription. Get a birthday card. Purchase a television....
Smart retail contact center and call center leaders are plan ahead for the variety of challenges...
As we transition into autumn, it's easy for us in customer service to lose the steam,...
By every measure, the tech scene in Toronto is exploding. Venture capital (VC) investment is hitting...
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