Here at Fonolo, we understand the many issues call centers face in regards to staffing, spikes, hold times, call abandonment, and more. That is why we’ve tasked ourselves to research the best solutions to deal with these problems head-on. While nothing can beat call-backs in improving your call center experience for both customers and agents, we are happy to announce the findings from our years of research.
You might already be thinking you know the answer:
Internet of Things?
What is it?
From furry to feathery, and everything in between, they are here to take your animal farm of a call center to the next level. Our latest report will show you how, now.