Voice-Based Intelligent Assistants as Front-End Customer Service
At the I/O Conference this week, Google unveiled major improvements to its Google Home voice-based assistant. This...
Category: Technology
Salesforce’s Call Center Keynote Reveals Their Strategy
It’s been clear for a while that Salesforce has strong aspirations in the contact center space....
We Won Most Promising Contact Center Technology Solution Provider
Today's news release announced some exciting news – for the second consecutive year, CIOReview has selected Fonolo as one of...
Are Voice-Based Passwords The Future For Mobile Apps?
A recent survey commissioned by Nuance Communications and conducted by Vocal Laboratories concludes that, "consumers have...