Introducing “Contact Center Best Practices for the Real World”
For those with even one foot in the digital doorway, chances are you may have heard...
For those with even one foot in the digital doorway, chances are you may have heard...
Last week, Fonolo hosted an insightful live discussion on how the new Twilio / Amazon “stack”...
It’s been an action-packed few weeks in the contact center industry. Recent announcements from Twilio, Vonage...
The number of cloud-based call centers is growing quickly and they are increasingly built on top...
Last week was a big one for Avaya as they held their first customer conference since...
The “chat” style of communication, where two parties type text back-and-forth, is wildly popular with consumers....
At the I/O Conference this week, Google unveiled major improvements to its Google Home voice-based assistant. This...
It’s been clear for a while that Salesforce has strong aspirations in the contact center space....
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