What’s in Store for Call Center Workforce Management in 2022?
Though customers should be the key focus of all call centers, agents are the driving behind-the-scenes...
Category: Technology
[On-Demand Webinar] How to Conquer Labor Shortages with Contact Center Technology
The labor shortage has significantly impacted the call center industry. Watch our webinar to discover methods...
These IVR Best Practices Will Take Your Call Center to the Next Level
In the call center, your IVR is at the center of the action. Make sure it's...
3 Ways COVID Changed Remote Call Center Technology Forever
The COVID-19 pandemic sparked a drastic, yet unexpected shift in call center operations. Find out how...
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5 Reasons to Invest in a Virtual Hold Solution
Virtual hold solutions are becoming the new standard for the call center industry. We've compiled the...
What is Call Routing in a Contact Center?
Call routing has been around since the contact center's early days. Today, it can be used...
8 Tips for Optimizing Web Call-Backs
Are you getting the most out of your Visual IVR? These 8 tips will help you...
What Are Web Call-Backs and How Does it Improve CX?
Web Call-Backs are an indispensable tool for call centers who value their customer experience (CX). Discover...