Behind the Curtain: Demystifying AI and NLP
One thing is clear: Everyone is talking about artificial intelligence (AI) these days. If you look...
One thing is clear: Everyone is talking about artificial intelligence (AI) these days. If you look...
Six months ago I wrote that “CPaaS is a victim of its own success. The founding...
Anyone who works in the customer service arena has witnessed an explosion in the hype surrounding...
Big question: How should text-based communication work alongside voice for customer service? In the dark ages,...
With the powerful tool of social media, customers everywhere now have an expansive platform with which...
News broke last week that Mitel is proposing an all-stock buy-out of Avaya. The week prior,...
While on a call with a customer, the language used is incredibly important. Call center agents...
The Enterprise Connect conference is one of the largest events in communications technology. It’s often the...
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