Why Utility Companies Need to Embrace Modern CX Technology
Utility companies provide people with critical and valuable services: Heat, hydro, and other essentials that consumers...
Utility companies provide people with critical and valuable services: Heat, hydro, and other essentials that consumers...
Text-based communication plays a growing role in customer service. There are several big questions around how...
For most call centers, service level is a very important KPI. It measures two parameters: 1)...
Here’s what we know: In the call center industry, it feels as though there is a...
'Service level' measures the accessibility of a company to their customers, and that company's ability to...
Last week, Fonolo hosted an insightful live discussion on the future of BPOs. The expert panel...
Avaya made good use of its annual Avaya ENGAGE® conference to show off its new branding...
Companies have been outsourcing their call centers for decades to lower costs, increase productivity, and enable...
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